A. Analyze the HCAHPS scores of a chosen hospital (choose at https://www.medicare.gov/hospitalcompare/search.html?) (please choose a hospital in Los Angeles) and:
1. Compare scores to state and national averages
2. Compare score to two other hospitals in region.
3. Compare survey response rates to two other hospitals in the region
4. Describe hospital’s demographic patient population and services provided.
5. Discuss how the following environmental and community factors could influence
HCAHPS scores:
a. cultural dynamics
b. educational dynamics
c. socioeconomic dynamics
6. Explain potential short and long-term financial impact on the organization.
a. Discuss potential impact on quality outcomes.
B. Discuss the potential cause of the hospital’s HCAHPS score.
C. Develop an organizational strategic plan to improve the hospital’s HCAHPS scores throughout the organization by:
4. Explaining methods you would use to incorporate concepts of shared accountability among patients, medical providers, payers (e.g., insurance providers, Medicare, Medicaid), and personnel.
5. Explaining methods you would use to incorporate technology trends within healthcare.
6. Explaining methods you would use to improve the care delivery system, including the topics of quality, cost, access, and patient-centered care.
7. Explaining methods you would use to improve financial stability
D. Develop an implementation plan and timeline for the strategic plan you developed in part D by:
1. Discussing key roles and responsibilities of stakeholders
2. Discussing how you would ensure stakeholder accountability and involvement.
3. Discussing any training staff would need in order to implement the plan.
4. Outline a timeline for implementation of your plan, including periodic review checkpoints to
measure progress.
E. Discuss the process you would use to evaluate the success of the strategic plan, including:
• method of measurement
• evaluation of the timeline
• method of analysis
1. Discuss how you would