1-2 pages max or 500-1000 words.
• A topic related to the course syllabus and learning outcomes
• One essay question: (pick one quality tool and write about a real case of its implementation and the benefits learned). The source can be your work industry/office or an article that you read.
• Read about the use of one quality tool by an organization. Do a short write-up on what you can learn from how the organization uses the tool.
Follow this structure:
• Introduce the tool (10%)
• About the business (10%): nature of business and why quality is important
• Objective(s) of using the tool (40%)
Ø • What are they trying to achieve, improve or prevent?
Ø • How did they make the tool work for them?
Ø • What can be done to further improve the problem/issues the business is facing by using the tool?
• Conclusion (40%): With all the information that you have now, how do you make sense of the use of this quality tool?
• Appendix: Attach the article you have read (if not a real case from your work) with your report.
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